Runway Beauty Center wants to ensure you’re completely satisfied with our products. We currently offer product exchanges within 30 days of purchase. Regretfully, we do not provide refunds.
Products must be exchanged at their original point of purchase. This means that if you bought your Runway Beauty Center product at a physical store location, you must return to that same location to complete your exchange. Please be sure to bring the item in its original packaging along with any accessory, user manual, warranty card, and authentication certificate. Don’t forget to bring your purchase receipt. Runway Beauty Center products purchased online must also be exchanged by the original online vendor. To initiate an exchange of an item purchased from runwaybeautycenter.com, please contact our customer service center within 30 days of purchase. You will incur in any additional delivery charges, if any apply.
Our customer service team is eager to assist you and find a solution to your concern as quickly as possible.
However, we do have requirements in order to process your product exchange:
- Damaged or defaced products are not eligible for returns or exchanges.
- Please note that all return items are the customer’s responsibility, even in transit, until the item arrives at Runway Beauty Center safely.
- Runway Beauty Center does not take any responsibility for replacing items that are delayed, lost or damaged in transit.
- All additional postage costs will be incurred at the customer’s expense.